Please feel confident from ordering from our site. We promise the best customer service as possible, please contact us by live chat, e-mail or by phone (see contact us section).
- We currently ship in the USA and Canada.
- Orders received before 1pm EST will usually ship out the same day.
- Please allow 3-10 business days for your order.
- In rare cases if items are on back order we will notify the customer within 24 hours.
- Please call or email us before sending a return back.
- There is a 15% restocking and shipping charges for orders canceled after they already shipped.
- If items are damaged during shipment Underwater Warehouse will replace the item for free.
- We fullfill all warranties such as pumps which fail during their warranty period.
- Only Pennsylvania customers will be taxed.
- We accept payment by PayPal and Google Checkout .
- We also accept phone payment by MasterCard, Visa, and American Express.
- Your credit card will not be charged until your order ships.
- Coupon codes are given out during holidays and promotional events.